Archive for the ‘Adam Schomaker’ Category

Thinking Outside the Box is Dead, Time to Refocus by @adamschomaker

Wednesday, September 26th, 2012

Thinking outside the box has become a phrase utilized so often today it has become cliché.  Take a moment to ponder about when you approach a problem and look for a solution; do you try to come up with a creative solution almost every time?  This way of thinking has been engrained into us from countless education sessions, planning meetings and sales process overhauls.  We always are trying to think creatively to come up with solutions.  So is thinking outside the box a thing of the past and now the new normal?

The word box in the phrase has an origin which is derived from the word paradigm.  Paradigm is defined as a pattern or model of an instance or a specific train of thought to reach a solution.  Author Thomas Kuhn, a historian of science wrote about this in his book titled The Structure of Scientific Revolutions. Long story short, he stated that even conservative scientists will use techniques to find solutions which lead them to working outside the paradigm they are accustom to.  In more current times we would consider these scientists to be thinking outside the box.

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More Social = More Productive by @adamschomaker

Wednesday, July 25th, 2012

Office SocialDon’t get stressed out from the nine to five grind in the office, take a break once in a while, learn to be social, have fun, laugh and smile.  Our society has created a culture of work, work, work and work some more all the time.  We are required to stay connected and put in longer hours.  Studies have shown being social and disconnecting from the daily grind makes us more productive.

People think that it is wasting time chatting with co-workers or taking a break here and there is seen as goofing off. We are naturally social so why would you want to put yourself in an introvert scenario in the office where you don’t communicate and have fun?

A MIT group lead by Alexander Pentland, Ph.D. created a way of tracking true social engagement. They created an experiment with a Bank of America call center that placed “sociometers” on badges of employees.  These “sociometers” were Bluetooth and infrared devices that measured which employees the test subjects talked to and for how long.  The experiment lasted one month and then again for six weeks.  The results, employees that took time to chat and be social with each other were more productive, got through the calls quicker, received better approval ratings from peers and felt less stressed.

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Refocusing On Mutual Transparency By @AdamSchomaker

Monday, May 7th, 2012

The event and meeting industry is a fast paced world, much like the world of technology where one day it is focused on this and the next that.  The focus could be on greening your meeting, helping the community, finding more value or simply contract negotiations and clauses.  The real focus needs to shift and I mean for everyone (hoteliers, venue owners and planners), towards being more mutually transparent.  Hoteliers need to be upfront on all the little things about costs and services.  Planners need to be upfront on their needs and the budgets they are working with.  I am willing to step up and say we all need a little work.

Mutual transparency needs to start from the first conversation you have together.  Keep it simple and I don’t think this is asking much but be honest.  If you cannot offer a service, tell them, if you need upgrades or must have items, tell them.  Not being honest makes it difficult for everyone to do their job properly and work hand in hand making this industry successful.

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Yes, You DO Need a Meeting Professional! By @AdamSchomaker

Tuesday, March 13th, 2012

Meeting ProfessionalWorking from the hotel side of events I work with a large variety of clients from corporations.  The one thing I experience that upsets me the most are companies which do not have a meeting professional on their staff.  They have an assistant or intern or whomever planning meetings, events and travel.  A lot of the time I am educating them on the contract, setups and more.  So yes, you do need a meeting professional on your staff.

I understand at first your company could think a meeting professional is another full time employee you cannot keep on board, we don’t have the budget or it’s just an event, I can plan that.  Actually it’s the opposite; a meeting professional can save you money, time and in the long run pay for themselves.  Let me give a few reasons why your company needs a meeting professional.

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Where Is My Success? by @AdamSchomaker

Wednesday, February 29th, 2012

SuccessI usually write about Sales, Events or some sort of crazy idea that blends the two together but I have started something new. I am completing a website by the end of the month called “364 Thoughts Plus 1”.  My website will be a thought a day for one year on how we can better ourselves personally or professionally.  I took a note out of Jeff Gitomer’s book and decided to start writing, although be it a few sentences a day.

When you reach out and help others succeed the gesture is returned to you by the person you helped or someone they have in their network. This in a sense, is a play on the entire “Pay It Forward” trend you see so much of. My new year’s resolution was to take a step back and look at myself personally and professionally and grow them both a little each day. A wise man, Scott McKain (author, if you haven’t read his books
Google him and you’ll love him) once said:

Perhaps in today’s “faster…quicker…cheaper” world, it’s time we take a deep breath…and remind ourselves of the need to understand and appreciate the importance of stability.

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Constantly Simple Selling by @AdamSchomaker

Tuesday, September 13th, 2011

Constantly. Simple. Selling.
I have colleagues ask what my philosophy is when it comes to presenting and meeting with clients to discuss the products or services I represent. I reply, I use a “Constantly. Simple. Selling.” philosophy. I could have used the K.I.S.S. method but I am not a fan of calling you or myself stupid. So what does that mean, Constantly. Simple. Selling.? It is a philosophy of getting rid of the noise and clutter during your sale. It is a philosophy of having your message be simple, concise and clean with only the information that matters to the client, the solution. I will give you two examples of how I use this philosophy.

Client Responses or Proposals
Your client’s time is valuable; don’t waste it with useless text and thoughts. The solution they want shouldn’t be mixed in or at the bottom of your message, put your solutions at the top. Clients are going to skim all the information anyways and look for your solution, just put it first and save them time.

I understand there is a time and place for large proposals if the client requests it for a board or committee; but if it’s not required, don’t use it. In the end your client could use company A, B or even C instead of you. Give your client a solution, a reason to use your company and do it in a simple and to the point manner.

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It’s All In The Approach by @AdamSchomaker

Tuesday, June 14th, 2011

When it comes to Sales, I can advise you on a lot of different approaches you can utilize to help get your client to return that call or email. The first piece of advice to make it happen, have fun with it. Your clients want to have fun, I bet you cannot show me someone who doesn’t want to have fun and laugh while at work. I have put together a few tips to help you out and have fun in your process on developing new business. I have learned these tips over time from experience and some from great mentors over the years.
(Officially the first tip was above in the intro but we’ll start at one to make it easy)

Tip #1 Get Creative In Everything You Do
Take everything to the next level so your client remembers you and the experiences you have together. When I say everything, I mean everything, email, out of office, voicemail messages, presentations, phone calls and all this reflects on your attitude towards that person and the business. Here is an example of one of my out of office messages when I am gone to my clients. I have clients just email when I say I am gone to see my out of office message because I change them every time I am gone. It’s having fun with something everyone just does mediocre.

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Why Travel Matters by @AdamSchomaker

Thursday, April 28th, 2011

Stop. Watch this video before you proceed.

I just came back from attending Conference Direct’s Annual Meeting in Washington D.C. and wow what a great event. The staff at the Omni did a great job and the staff from Conference Direct whom planned it did an amazing job.

Side note, I had never been to Washington D.C. and I loved it. I did a power tour of D.C. on the Mall in an hour which I posted the entire tour on twitter live. Thank you for those who followed and engaged I am glad you enjoyed it.

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The Elusive Contract Clause by @AdamSchomaker

Monday, February 21st, 2011

Your event contract is set, signed, and you’re ready to work on the logistics. Then, something happens, something unforeseen. You have to cancel, the weather is bad, a strike. It all comes snowballing down on you and you’re wondering, what’s next, are we protected?

I live in Grand Rapids, Michigan. If you didn’t know we just got what some called the “Snowmageddon” of snow storms. It almost shut down the city – it was that much snow so quickly. The few days leading up to the storm I was on the phone nonstop with clients about the weather, their events and what we could do for them. It was simple, take care of the client first, always.

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Guest Blogger @AdamSchomaker on Customer Service: Set Yourself Apart

Saturday, January 1st, 2011

Customer Service should be number one on every businesses list. Your clients are what make you great; help them be great as well. If customer service is not number one on your list you need to revaluate how you do business and change it. After working for customer service businesses for over 12 years, the philosophies have been driven into me and I use a few basics with a little icing on top to make sure my clients know they are number one.

“Each client will be my number one priority, I will help them always succeed, take care of them in a timely manner and provide above and beyond customer service.”

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