I’m sitting here in LAX ready to head home to NY after a long week in LA. It has been such a blissful week – full of fun, exploring and even some work. We did a bit of traveling around the LA/Anaheim area and there is one thing I found. I didn’t even know I was trying to find it, but it’s the same thing YOU were looking for. The key to every good and lasting business – good customer service.
They say Disney is the happiest place on earth, in large part because of their customer service. But it wasn’t just Disneyland employees who went out of their way to offer friendly conversations and more help than we knew to ask for. Nearly everyone we met went above and beyond for us and it was so truly noticeable. I kept remarking to Ed about how wonderful all the people were and that’s when I realized how important service really is. I’ve talked about it before, but it’s been rare for me to experience it so consistently, especially being from New York.
The next time you’re interacting with a client (or, anyone, as a matter of fact) slow down and assess how you can help. What can you do to go above and beyond? What can you do to make an impression that will last? What has been your best customer service experience?